Email for e-commerce

Branded email for e-commerce stores — support@yourstore.com, done properly

Answer customers, suppliers and couriers from your store’s own domain. Unlimited receiving aliases like orders@ and returns@, AI drafts for routine replies, and Drive for invoices — for $2.50 per mailbox a month, billed annually.

Start your 14-day free trial See what it costs

No card needed · set up in about ten minutes · questions? talk to us →

Inbox
Niyati, co-founder of GreenmorMail Niyati · GreenmorMail to Store Owner <you@yourstore.com>
Your store looks real. Does your inbox?

Hey,

You’ve built the store, listed the products and the orders are coming in — but customer replies still go out from a free webmail address. To a buyer, that can look like a risk.

GreenmorMail puts your store’s domain on every email, keeps orders@, returns@ and support@ in one place, and costs $2.50 a mailbox a month, billed annually. Try it for two weeks.

Niyati, co-founder

  • support@yourstore.com
  • orders@, returns@ as free aliases
  • Delivery through Amazon SES
  • No ads, no data mining
The problem

Where online stores lose trust

Buyers judge a store by every message it sends — not just the product page.

TrustA free address after checkoutA support reply from a free webmail account makes a new customer wonder who they just paid.
Scattered mailOrders, returns and suppliers in one heapCustomer questions, courier updates and supplier invoices all compete in a single personal inbox.
Slow repliesThe same answer, typed again“Where is my order?” and “How do I return this?” take time when every reply starts from scratch.
DeliverabilityMail that lands in spamMessages from a domain without SPF, DKIM and DMARC are more likely to be filtered before the customer sees them.
What you get

A store inbox that keeps up with orders

Every mailbox includes the whole suite, on one login and one 15 GB shared between mail and Drive. Each card opens the feature’s own page.

orders@, returns@, support@Unlimited receiving aliases deliver each kind of message to the right inbox, free.See the Mailbox  → AI drafts for routine repliesTurn “where is my order” into a polite, accurate reply in one click, then check and send.See the AI Assistant  → Discuss a tricky returnAgree how to handle a complaint with your team privately, right beside the customer’s email.See Discuss  → Invoices and catalogues in DriveKeep supplier invoices and product sheets beside your mail, and share them by link.See Drive  → Win-back campaignsSend a paced campaign to customers who opted in, with follow-ups that stop on a reply.See Outreach  → Spam and virus filteringIncoming mail is checked on arrival, and sign-in can be protected with two-factor authentication.See Security  →
A day in the inbox

How an online store uses it

One window for customers, couriers and suppliers.

  1. Overnight questions, already sortedMail to orders@ and returns@ arrives in the right inbox; you start with the urgent ones.
  2. Routine replies in secondsThe AI assistant drafts the answers to tracking questions; you check and send each one.
  3. A difficult return, agreed togetherYou and your partner settle the refund in Discuss beside the email before anyone replies.
  4. Supplier invoice, filedThe attachment goes to Drive and the order thread stays tidy.
  5. Past customers, invited backA short campaign to customers who opted in goes out at a steady pace.
Pricing

A store inbox for $2.50 a month

One price per mailbox, with aliases free — so a two-person store pays $60 a year.

$2.50per mailbox / month, billed annually
  • 15 GB shared between mail and Drive
  • 100 emails a day, raisable per mailbox
  • Unlimited receiving aliases
  • AI drafts and summaries
  • Outreach campaigns
  • Drive with link sharing
  • Two-factor sign-in and spam filtering
  • Manual renewal — no auto-billing
Start free

In euros: €2.25 per mailbox per month (€27 a year), billed annually. Order notifications from your store platform can be sent through your mailbox over SMTP where the platform supports it, within its daily sending limit. Estimate your cost →

How it compares

Free webmail, big suites, or GreenmorMail

Free webmailGreenmorMailBig business suites
Your own domainNoYesYes
PricingFree$2.50 per mailbox a month, billed annuallyPer user, by plan
Free aliases (orders@, returns@)NoUnlimited, receivingLimited, by plan
AI drafts for repliesNoIncludedHigher plans or add-on
Advertising and profilingCommonNoneVaries by provider

Summarised from what providers publish; plans change, so check each provider’s current terms.

Questions

Email for online stores, answered

Will customer emails reach Gmail and Outlook inboxes?

Outbound mail is delivered through Amazon SES, and SPF, DKIM and DMARC are set up for your domain as part of adding it — the records inbox providers check before they trust a sender. Good sending habits still matter, so every mailbox has a daily sending limit.

Can my store platform send order emails from my domain?

If your platform lets you set a custom SMTP server, it can send through your GreenmorMail mailbox, within that mailbox's daily sending limit, which you can raise per mailbox. Many platforms send order notifications themselves instead; your mailbox then handles the replies.

Do I need a mailbox for orders@, returns@ and support@?

Not to receive. Those can be free receiving aliases delivered to whichever inbox you choose. Any address you reply from needs to be a mailbox of its own.

Can I send marketing emails?

Yes, within our Anti-Spam Policy and only to people who opted in. Outreach sends paced campaigns from your mailbox, and follow-ups stop as soon as someone replies.

How long does setup take?

Usually about ten minutes: add your store's domain, publish the DNS records we show you, and create your mailboxes.

Every email as trustworthy as your store

Your store’s domain on every reply, the right inbox for every kind of message, and help with the routine ones. Fourteen days free, no card needed.

Start your free trial Write to Niyati