Last updated: 7 July 2026
These Partner Terms (“Partner Terms“) govern participation in the Greenmor Mail Reseller & Partner Program (the “Program“) operated by Greenmor (“Greenmor“, “Greenmor Mail“, “we“, “us“, or “our“), B1/91, Kasturba Nagar, Jaipur 302019, Rajasthan, India. By enrolling in the Program or reselling the Services, you (“Partner“, “you“) agree to these Partner Terms, which are in addition to and incorporate our general Terms of Service, Privacy Policy, Refund & Cancellations Policy, and Anti-Spam Policy. In the event of a conflict between these Partner Terms and the general Terms of Service with respect to reselling, these Partner Terms control.
Contents
- Definitions
- Enrollment & Eligibility
- Appointment & Scope
- Partner Obligations
- End Customers & the Customer Relationship
- Pricing, Discounts & Payment
- Taxes & Invoicing
- White-Label & Branding
- Use of Trademarks
- Data Regions & Data Protection
- Support Responsibilities
- Compliance & Acceptable Use
- Confidentiality
- Term & Termination
- Effect of Termination
- Independent Parties
- Warranties, Disclaimers & Liability
- Indemnification
- Changes to the Program
- Governing Law
- Contact
1. Definitions
- “Partner” means a business that has enrolled in the Program to resell, refer, or provide the Services to End Customers.
- “End Customer” means a customer that obtains the Services through the Partner.
- “Services” means the Greenmor Mail email and productivity services as described in the Terms of Service, including email hosting, GMOffice, calendar, contacts, storage, video conferencing, and AI features, as applicable.
- “Partner Portal” means the administrative tools we provide for you to provision and manage domains, mailboxes, plans, and End Customers.
- “White-Label” means offering the Services under the Partner’s own brand where enabled by us.
2. Enrollment & Eligibility
To participate, you must complete the Program application and be approved by us. We may require verification of your business identity, tax registration, and payment details. Where the Program is offered on a paid or pre-paid basis, your participation becomes active upon successful payment and account provisioning. We may accept or decline any application at our discretion. Where an application is declined after payment, we will refund amounts paid in accordance with our Refund & Cancellations Policy, and any record created may be retained for compliance purposes.
3. Appointment & Scope
Subject to these Partner Terms, we appoint you as a non-exclusive reseller of the Services within the territory and Regions you are approved to serve. You have no authority to bind Greenmor, make representations or warranties on our behalf, or modify these Partner Terms or the Terms of Service. Nothing in these Partner Terms grants you exclusivity, minimum volumes, or a guarantee of business.
4. Partner Obligations
You agree to:
- market and sell the Services lawfully, ethically, and accurately, without making commitments beyond our published features and policies;
- ensure each End Customer agrees to terms no less protective of Greenmor than the Terms of Service, Anti-Spam Policy, and Privacy Policy;
- maintain accurate records of your End Customers and provision them only through the Partner Portal;
- keep your own account credentials secure and be responsible for all activity under your Partner account;
- not misrepresent the origin, performance, pricing, or capabilities of the Services;
- comply with all applicable laws, including data-protection, consumer-protection, anti-spam, and export-control laws; and
- promptly forward to us any legal notices, abuse reports, or security concerns relating to the Services.
5. End Customers & the Customer Relationship
Unless otherwise agreed in writing, you contract directly with your End Customers, set your own retail pricing, and are responsible for their onboarding, billing, and first-line support. You are responsible for your End Customers’ compliance with the Terms of Service and our policies. We may act to protect the Services, including suspending an End Customer, where their use violates our policies or poses a security, legal, or deliverability risk; we will endeavour to notify you where practicable.
6. Pricing, Discounts & Payment
- We make the Services available to you at Program (wholesale) pricing or with a partner discount as published or as separately agreed. Program pricing may vary by plan, Region, volume, and currency.
- You are free to set your own retail prices to End Customers, except where a minimum price is required by law or agreement.
- Fees owed to us are payable in advance per the applicable billing cycle. Where you operate on a pre-paid or credit basis, Services are provisioned against available balance or an authorised recurring payment mandate.
- We may change Program pricing on reasonable notice, effective from the next billing cycle.
- Non-payment may result in suspension of your Partner account and the Services provisioned to your End Customers, subject to the data-retention provisions below.
7. Taxes & Invoicing
All amounts are exclusive of taxes unless stated otherwise. Each party is responsible for its own taxes. For Indian Partners, Goods and Services Tax (GST) and any applicable tax deducted at source (TDS) apply as required by law, and you are responsible for issuing your own tax-compliant invoices to your End Customers. Invoices from us are made available electronically in the Partner Portal.
8. White-Label & Branding
Where White-Label features are enabled for you, you may present the Services to End Customers under your own company name, logo, and supported branding within the controls we provide (for example, custom branding and mail/webmail hostnames). You are solely responsible for your brand assets and for ensuring you have the rights to use them. White-Label rights are non-transferable and may be varied or withdrawn if misused. You must not remove or obscure any legally required notices, and you must not represent that you are Greenmor or that you own the underlying platform.
9. Use of Trademarks
Except where White-Label is enabled, any use of the “Greenmor” or “Greenmor Mail” names, logos, or marks requires our prior written approval and must comply with our brand guidelines. All goodwill from such use accrues to Greenmor. You grant us a licence to use your name and logo to identify you as a Partner, which we will discontinue on request following termination.
10. Data Regions & Data Protection
Your End Customers may select a hosting Region (India, the European Union, or the United States) as described in the Terms of Service. You are responsible for informing End Customers of the applicable Region and for obtaining any consents required under applicable data-protection law. Each party will comply with applicable data-protection laws in respect of personal data it processes. Where we act as a processor or sub-processor for personal data you control, such processing is carried out to provide the Services and as described in the Privacy Policy; the parties will enter into a data-processing addendum where required by law.
11. Support Responsibilities
Unless otherwise agreed, you provide first-line support to your End Customers. We provide you with reasonable Partner-level support for platform issues that you cannot resolve. You must not direct your End Customers to contact Greenmor directly for support unless we agree.
12. Compliance & Acceptable Use
You and your End Customers must comply with the Terms of Service and the Anti-Spam Policy, including all sending-reputation thresholds and prohibitions on unsolicited bulk email. You are responsible for the sending practices of your End Customers. Repeated or serious abuse originating from your End Customers may result in throttling, suspension, or termination of the affected accounts or your Partner account.
13. Confidentiality
Each party may receive confidential information of the other, including pricing, technical, and business information. Each party agrees to protect the other’s confidential information with reasonable care, use it only to perform under these Partner Terms, and not disclose it to third parties except as necessary and under confidentiality obligations, or as required by law. This obligation survives termination.
14. Term & Termination
These Partner Terms take effect when you enrol and continue until terminated. Either party may terminate for convenience on thirty (30) days’ written notice. Either party may terminate immediately if the other materially breaches these Partner Terms and fails to cure within fifteen (15) days of notice, becomes insolvent, or engages in unlawful conduct. We may suspend or terminate immediately to protect the Services, our other customers, or to comply with law.
15. Effect of Termination
On termination: (a) your right to resell and to use our marks and Partner Portal ends; (b) fees accrued up to termination remain payable; and (c) we will work with you in good faith on a reasonable transition for active End Customers, which may include transferring their accounts to direct billing with Greenmor or to another arrangement, so that End Customer service is not unduly interrupted. Data retention and deletion for End Customer accounts follow the Terms of Service. Sections that by their nature should survive (including confidentiality, IP, liability, and indemnity) survive termination.
16. Independent Parties
The parties are independent contractors. Nothing in these Partner Terms creates a partnership, joint venture, agency, franchise, or employment relationship. Neither party may bind the other.
17. Warranties, Disclaimers & Liability
The Services are provided to you and your End Customers on an “as is” and “as available” basis, as set out in the Terms of Service, and all warranties are disclaimed to the maximum extent permitted by law. To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Program will not exceed the total fees you paid to us under the Program during the three (3) months preceding the event giving rise to the claim.
18. Indemnification
You agree to indemnify, defend, and hold harmless Greenmor and its officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your marketing, sale, or provision of the Services; (b) your representations to End Customers beyond our published terms; (c) your or your End Customers’ Content or use of the Services; or (d) your breach of these Partner Terms or applicable law.
19. Changes to the Program
We may modify the Program, Program pricing, features, or these Partner Terms by posting an updated version on this page and updating the “Last updated” date, with reasonable notice for material changes. Your continued participation after changes take effect constitutes acceptance.
20. Governing Law
These Partner Terms are governed by the laws of India, without regard to conflict-of-laws principles. Subject to applicable law, the courts at Jaipur, Rajasthan, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Partner Terms.
21. Contact
For questions about the Program or these Partner Terms, please contact:
Greenmor — Partner Program
Greenmor, B1/91, Kasturba Nagar, Jaipur 302019, Rajasthan, India
Email: partners@greenmormail.com | support@greenmormail.com
Website: www.greenmormail.com
By enrolling in the Greenmor Mail Reseller & Partner Program, you acknowledge that you have read, understood, and agreed to these Partner Terms.