Terms of Service

The information published on this website is for general purposes only. Dependence you place on information from this website is strictly at your own risk. Greenmor does not warrant that any information obtained from this website is free from virus or other faults, defects or typographical error. Greenmor will not be liable for any damages or injuries that result from the use of information from this site.

The following Terms & Conditions govern the Greenmor Mail website, for ordering our services online or for any other purpose. This page is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the website: www.greenmormail.com.

Terms Of Use
1. These Terms of Use govern your use of our website www.greenmormail.com. Please read these terms carefully before you utilise our services. By using the website, you shall be contracting with Greenmor and you signify your acceptance to the Terms of Service and other Greenmor policies (Privacy Policy, Refund) as posted and updated on the website from time to time, which takes effect on the date on which you use the Services, and create a legally binding arrangement to abide by the same.

2. The Platform is operated and owned by Greenmor,  B1/91, Kasturba Nagar, Jaipur-302019, India. For the purpose of these Terms of Use, wherever the context so requires, ”you” shall mean any person who has agreed to become a buyer or customer on the Platform by providing Registration Data while registering on the website using any of our services online and otherwise. The terms “Greenmor Mail”, “we”, “us” or “our” shall mean Greenmor.

Note Amendments:
These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other Greenmor policies at any time by posting changes on the website, and you shall be liable to update yourself of such changes, if any, by accessing the changes. Your continued usage of the services after any change is posted constitutes your acceptance of the amended Terms of Use and other Greenmor policies.

Email Campaigning
You agree not to use Greenmor Mail for sending mass emailing campaigns. This includes, but is not limited to marketing emails, promotional emails and newsletters. You may only use Greenmor Mail to send transactional email communications, which are considered as communications which facilitate an already agreed upon transaction or updates a customer about an ongoing transaction. These include but are not limited to welcome emails, order confirmations and password reset emails.

Dedicated IP
By default, your emails are sent from IP addresses that are shared with other users of Greenmor Mail (“Shared IP”). However, subject to satisfaction of an eligibility criteria determined by Greenmor Mail and payment of applicable fees you have the option to send emails from a dedicated IP address(es) that will be exclusively assigned to you by Greenmor Mail (“Dedicated IP”). If you send emails using Dedicated IP, you are responsible for (a) sending consistent and predictable volumes of emails; and (b) maintaining the reputation of your Dedicated IP to avoid any issues in email deliverability. You understand that Greenmor Mail reserves the right to route your emails through Shared IP, instead of Dedicated IP, in the event of any issues in email deliverability.

Prohibited Activities
By using Greenmor Mail, you agree that

You will not send emails that infringe intellectual property rights or other proprietary rights of any party.
You will not send emails that contain any content or links that contain or promote any content that is pornographic and/or obscene in nature.You will not send emails that impersonate any individual or entity.
You will not send emails that create a load on Greenmor Mail’s servers or abuse Greenmor Mail’s bandwidth.
You will not send emails that violate any applicable local, state, national or international laws.
You will not send emails to distribute or sell illegal and counterfeit products.
You will not send emails that interfere with or disrupt the provisioning of Greenmor Mail.
You will not send emails that are considered as scamming activities such as pyramid scheme, multi-level marketing (MLM), affiliate marketing, search engine optimization (SEO) and click fraud.
You will not send emails to promote or sell pharmaceutical products, gambling services, e-cigarettes, etc.
You will not send emails that promote dangerous and illegal activities.
You will not send emails that contain links to sites that are involved in any of the prohibited activities listed above.

You shall not send emails to any contact if:
You have bought, loaned, rented or acquired the contacts through any other means from a third party.
You have obtained email addresses by scraping or by copying and pasting the email addresses from the internet.
You do not maintain sufficient proof of explicit permission from your contacts to receive emails from you.
The contact has unsubscribed from your mailing list or has expressed his/her intention not to receive emails from you.
Subject Lines
You agree not to use subject lines that mislead the recipient about the contents or subject matter of your emails.

Monitoring and Throttling
In order to prevent spam and to detect possible violation of these Terms, Greenmor Mail reserves the right to monitor your account activities and email content both manually and through automated tools. Greenmor Mail also reserves the right to throttle emails sent by you, especially if you are sending emails for the first time.

If the number of emails marked as spam exceeds the below mentioned threshold, Greenmor Mail reserves the right to take appropriate action against you, which may include permanent termination of your user account.

Threshold for Bounces, Complaints, Unsubscribes and Un-justified/Spam Trap Hits
The bounce rates should be lower than (5%) and spam complaint rates should be less than 10 in 10,000 emails (0.1%). Similarly, the maximum count for spam trap hit / un-justified complaints is 1 in 100,000 emails. In the event that your emails exceed the threshold(s) mentioned above, Greenmor Mail reserves the right to terminate your user account without any prior notification.

Email Record Deletion
You acknowledge and agree that Greenmor Mail will permanently erase email records (copies of emails sent and certain information relating to sent emails) depending on your subscription plan and the configuration of your Greenmor Mail. Greenmor Mail has no obligation to retain such records beyond the applicable period.

Bandwidth Abuse
You are provided with the facility to store and host files/images on Greenmor Mail’s servers only to enable you to use them in your emails sent through Greenmor Mail. You shall not create a load on Greenmor Mail’s servers or abuse Greenmor Mail’s bandwidth by storing or hosting files/images on Greenmor Mail’s servers for any other use such as using the files/images on websites and sending the images/files through other email delivery tools or any other script executions.

Usage Limits
Greenmor Mail may prescribe usage limits based on the subscription plan chosen by you. You must make sure that your usage is within the usage limits prescribed by Greenmor Mail in order to avail uninterrupted service. You understand that Greenmor Mail may restrict an activity if you reach the usage limit corresponding to such activity.

Deliverability of emails
While Greenmor Mail will use commercially reasonable efforts to deliver your emails, there is no guarantee that the emails will be delivered at all times due to reasons that are beyond Greenmor Mail’s reasonable control. You understand and agree that Greenmor Mail cannot be held responsible for delay or non-delivery of emails.

Suspension and Termination
Greenmor Mail reserves the right, in its sole discretion, to suspend or terminate your user account without any prior notification if you are in violation of the Terms. Greenmor Mail is under no obligation to refund any fees paid by you in case of suspension or termination of your user account for breach of the Terms.

No Refund
Greenmor Mail shall not provide any refund for (i) any unauthorised use of your service credits, either knowingly or unknowingly; and (ii) unused credits in your Greenmor Mail account in the event of your closure of Greenmor Mail account.