Settings

Getting Started with Greenmor Mail

Step 1:
Choose how many mailboxes you need. You can create multiple mailboxes at once connected to a single domain.
To use additional domains under the same account, simply repeat this process (steps 1 to 7) for each domain.

Step 2:
If you’re a new user, create a Greenmor Mail account.
If you already have an account, just log in to continue.

Step 3:
Complete the payment using Card, Netbanking, or UPI.
Once your payment is successful, you’ll be redirected to the domain setup screen.

Step 4:
Enter the domain you wish to connect with Greenmor Mail.
If the domain is not already associated with any existing user account, you will be provided with the following DNS records – CNAME, MX, SPF, and DMARC.
These need to be added to your domain provider (GoDaddy, Namecheap, etc.).

You can also find the same DNS records listed below. It may take 10 minutes to 48 hours for these records to fully propagate.

To avoid delays, we recommend adding these records before you sign up. However, if you add them during signup and they don’t connect immediately, you can come back later to complete the process

Step 5:
Once your domain is successfully verified, you’ll receive an email with your admin panel login credentials.

Step 6:
Log in to the admin panel and create or manage your custom mailboxes.

Step 7:
Your team can now log in with their mailbox credentials at: mail.greenmormail.com

Type: MX Records
1. Name: @ | Value: mx1.greenmormail.com | Priority: 0 | TTL: Auto
2. Name: @ | Value: mx2.greenmormail.com | Priority: 10 |TTL: Auto

Type: CNAME
1. Name: 4zhtaa25mhdssxmsrcb6tbincffkirag._domainkey.{{yourdomain.com}} | Value: 4zhtaa25mhdssxmsrcb6tbincffkirag.dkim.amazonses.com | TTL: Auto
2. Name: lmqa7q23nlpqpzeuybez2djt7shfobw6._domainkey.{{yourdomain.com}} | Value: lmqa7q23nlpqpzeuybez2djt7shfobw6.dkim.amazonses.com | TTL: Auto
3. Name: erkdhmvp55dtqdnvx7pgv3fh7ubxdz3z._domainkey.goidilis.com | Value: erkdhmvp55dtqdnvx7pgv3fh7ubxdz3z.dkim.amazonses.com | TTL: Auto

Type: TXT
1. Name: @ | Value: v=spf1 include:amazonses.com ~all | TTL: Auto
2. Name: _dmarc | Value: v=DMARC1; p=none; rua=mailto:dmarc-reports@greenmormail.com; ruf=mailto:dmarc-failures@greenmormail.com; | TTL: Auto

Replace {{yourdomain.com}} with your actual domain, eg. abc.in or abc.com.

Accessing Your Greenmor Mail on Mobile or Desktop Apps

Once your mailbox is created and active, you can use it with your preferred mail app—whether on your phone, tablet, or computer.

Step 1:
You’ll need the following details to configure your mailbox:

  • Email Address – Your full mailbox (e.g., you@yourdomain.com)

  • Password – Set while creating the mailbox

IMAP Settings (Recommended)
IMAP keeps your mails synced across all devices.

  • Incoming Mail Server (IMAP): mail.greenmormail.com

  • Port: 993

  • Security: SSL/TLS

  • Authentication: Required (your full email + password)

POP3 Settings (If you prefer to download mails)
POP3 downloads your emails and removes them from the server by default (can be changed in settings).

  • Incoming Mail Server (POP3): mail.greenmormail.com

  • Port: 995

  • Security: SSL/TLS

  • Authentication: Required (your full email + password)

Outgoing Mail Server (SMTP) – Common for both IMAP & POP3

  • SMTP Server: mail.greenmormail.com

  • Port: 465

  • Security: SSL/TLS

  • Authentication: Required (your full email + password)

Step 2:
Open your mail app (Outlook, Gmail, Apple Mail, Thunderbird, etc.) and choose manual setup or other email option.
When asked, select either IMAP or POP3 based on your preference and enter the details above.

Step 3:
Your app will attempt to connect using the provided settings. If setup is successful:

  • You’ll begin receiving emails within a few seconds to a couple of minutes

  • Send a test email to verify outgoing configuration

Common Troubleshooting:
  • Double-check for any typos in your credentials
  • Make sure correct ports and encryption (SSL/TLS) are selected
  • Reach out for assistance here.
Optional: Use on Multiple Devices (IMAP only)
To keep emails synced across devices, IMAP is recommended. POP3 should only be used on a single device to avoid email loss.

Renewing or Cancelling Mailboxes

Greenmor Mail subscriptions are not auto-renewed. You are in full control of your mailbox lifecycle—from renewal to cancellation.

Notes:
A. Renewal Policy:
1. Each mailbox is valid for 1 year from the date of purchase.
2. Greenmor Mail does not support automatic renewals.
3. You must manually renew your mailboxes each year to keep them active.

B. Things to Know Before Cancelling or Replacing:
1. If you cancel a mailbox before its expiry, no refund will be issued.
2. If you delete a mailbox and create another one in its place, the unused tenure is not transferable.
3. Always take a POP3 backup of your emails before deleting a mailbox.
4. Once deleted, the mailbox and its data cannot be recovered

Step 1:
Visit: admin.greenmormail.com
Log in using your Greenmor Mail admin credentials. These are different from your mailbox login credentials.

Step 2 (Renew):
Select the mailboxes you wish to renew.
Click Renew and proceed with the payment.

Step 2 (Cancel):
Select the mailbox you want to remove.
Click Delete.

Important:
Renewals apply from the original expiry date, not the date of payment.
You will receive reminder emails before expiry—make sure your admin email is up to date.